Providing compliance enforcement for manually dialed wireless numbers in a contact center
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United States of America Patent
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Mar 24, 2015
Issued Date -
N/A
app pub date -
Aug 2, 2013
filing date -
Apr 19, 2013
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Systems and methods are disclosed for originating a call to a wireless number by a contact center while enforcing various compliance requirements. In one embodiment, a compliance server and a PBX cooperate to originate the call to the wireless number. The agent logs into the compliance server and the compliance server provides the agent with a wireless number to dial. The agent manually enters the wireless number using a phone connected to the PBX. The PBX queries the compliance server regarding establishing the wireless call. Upon authorization, the PBX establishes a first call leg to the compliance server, and a second call leg to the called party that is joined with the call leg to the agent's phone. Upon completion of the call, the agent dispositions the call to the compliance server, which then releases the first call leg. In response, the PBX then releases the second call leg.
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