FEEDBACK BASED MODEL VALIDATION AND SERVICE DELIVERY OPTIMIZATION USING MULTIPLE MODELS
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United States of America Patent
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app pub date -
Jun 30, 2014
filing date -
Jan 3, 2012
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Abstract
An approach for modeling a service delivery system is presented. Data from the service delivery system is collected. Discrete event simulation, queueing, and system heuristics models are constructed from the collected data. Based on the constructed models, a first utilization error indicating first variations among measures of utilization of staffing by the service delivery system is determined. Based on the first utilization error, a problem that causes the first variations is determined and in response, adjustments to the models to correct the problem are determined. A second utilization error is determined. The second utilization error indicates second variations among other measures of the utilization of staffing by the service delivery system which are based on the adjustments. Based on the second utilization error, a consistency among the adjusted models is determined, and in response, an initial recommended model of the service delivery system is derived.
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