PREDICTING CUSTOMER SATISFACTION
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United States of America Patent
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Issued Date -
Oct 23, 2014
app pub date -
Oct 14, 2011
filing date -
Oct 14, 2011
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods for predicting customer satisfaction are disclosed. An example method includes identifying business factors related to customer satisfaction. The method also includes translating the business factors to measurable metrics. The method also includes predicting for a user, variations in performance leading to lower customer satisfaction, based on the measurable metrics.
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