Automating natural-language interactions between an expert system and a user

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United States of America Patent

PATENT NO 9324025
APP PUB NO 20150006437A1
SERIAL NO

13928495

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Abstract

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A method and associated systems for automating natural-language interactions between an expert system and a user. Characteristics of and relationships among elements of a set of business processes are captured, organized into a data structure, and stored as a set of business process models. The format, contents, and organization of these models are chosen to facilitate translating characteristics of the business processes into a format that may be stored in a knowledgebase of an expert system. The structured business-process models are then translated into a component of a knowledgebase from which an expert system may infer rules that guide its natural-language user interactions that relate to the business processes. In some embodiments, a similar method may be used to automatically translate business-process metadata, such as concept classes and process classes, into a similar knowledgebase-compatible format.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Byron, Donna K Petersham, US 217 2088
Katahira, Reinaldo T Anhagabau, BR 14 136
Krishnamurthy, Lakshminarayanan Round Rock, US 83 703
Trim, Craig M Sylmar, US 510 2241

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