SYSTEMS AND METHODS OF MESSAGING DATA ANALYSIS

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United States of America Patent

APP PUB NO 20150012550A1
SERIAL NO

13936737

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods of analyzing message data. An embodiment is a method of analyzing message data including a plurality of messages associated with one or more users. The method is performed using a computing system comprising a computer storage medium and a computer processor. The system parses each message of the plurality of messages to identify a plurality of message segments. The system assigns the message segments to the one or more users. The assignment is based at least in part on a determination of whether each message of the plurality of messages is a reply message. The segments of the message are assigned to a reply user if the message is determined to be a reply message. The system applies a statistical model to the assigned message segments, to determine predicted locations for the users. The system outputs the predicted locations for the users.

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Patent Owner(s)

Patent OwnerAddress
CONDUENT BUSINESS SERVICES LLC2828 NORTH HASKELL AVENUE DALLAS TX 75204

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bakthavachalu, Arun Webster, US 11 135
Sun, Tong Penfield, US 172 3506
THIRUGNANASUNDARAM, Veerasundaravel Webster, US 10 138
Vandervort, David R Walworth, US 27 370

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