SYSTEM AND METHOD FOR PROVIDING ASSISTANCE
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United States of America Patent
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app pub date -
Feb 13, 2014
filing date -
Jul 18, 2013
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system is provided that provides customer service functions within a store location. In one implementation, an application is provided that executes on a customer's personal device (e.g., a cell phone) or other store systems (e.g., kiosks) that allows the customer to request assistance from store employees. Such requests may be made that identify a customer's location, and a customer assistance system determines appropriate employee(s) who may service the request. In one implementation, the system may be integrated with a task-based employee management system that communicates tasks to devices used by employees.
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Family
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