Universal state-aware communications

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9774638
SERIAL NO

14521106

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Abstract

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A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users. The controller receives a user request for establishing a communication when the user is not in the appropriate state for communication, receives a user request for a state change to the appropriate state to receive the communication, and initiates the communication without changing state of the user.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
TELETECH HOLDINGS, INC.ENGLEWOOD, CO35

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Andrews, Wayne Naples, US 8 152
Gechter, Jerry Lincoln, US 16 1400

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