Providing a remote diagnosis for an information appliance via a secure connection

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United States of America Patent

PATENT NO 9697069
SERIAL NO

14471388

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Abstract

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A processor-implemented method provides a remote diagnosis for an information appliance via a secure connection. A command is received from a console, and an examination is performed to determine whether or not the command is permitted to be issued. In response to a remote diagnostic module being initiated, a determination is made as to whether a secure connection to a remote information appliance has been created. In response to determining that the secure connection to the remote information appliance has been created, the command is transmitted to the remote information appliance via the secure connection.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lee, Cheng-Ta Taipei, TW 82 507
Liu, Jeffrey C H Taipei, TW 21 32
Tseng, Joey H Y Taipei, TW 36 246
Wu, Rick M F Taipei, TW 22 69

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