DEVICE TO PERFORM SERVICE CONTRACT ANALYSIS
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United States of America Patent
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Issued Date -
Mar 12, 2015
app pub date -
Jul 30, 2012
filing date -
Jul 30, 2012
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Abstract
A device to perform service contract analysis comprises a processor; and a memory, wherein the memory comprises instructions, the processor to perform the instructions to cause the device to operate to: receive data indicating performance levels of business processes subject to a service contract, the data including a plurality of records, each record including performance data, and each record associated with a business process; compare the performance data with a threshold derived from the service contract; determine a financial outcome based on the comparing; and associate contributions of the financial outcome with respective records or respective service processes, wherein the contributions are based on the comparing.
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