Importance

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Abstract

The disclosed subject matter provides for the pairing of a comprehensive listings data base, such as from Directory Assistance, with the existing collect calling infrastructure to place collect calls to desirable merchants. A series of requests are made to various local business merchants, based on inquiries from consumer callers, which may be via nearly any data generation source. The system will function best when the input data includes: location information, a call back number, request category information, and request details. These collect calls are made until an appropriate merchant is found. Technologically, once established the back end then could be strapped on to multiple consumer facing points, apps, kiosks, websites, phone numbers, etc so that they might make a request for a service and be momentarily called by someone able to provide that call. Anytime, anywhere, if you need something, type it in and receive a call from the expert.

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First Claim