METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENT

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United States of America Patent

APP PUB NO 20150120357A1
SERIAL NO

14521777

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Abstract

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According to one embodiment, a first server receives at a first server a first request from a first user device of a first user. In response, a content database is accessed to identify media content documents. For each of the identified media content documents, the document identifier is transmitted to a second server to request availability information of agents associated with the document identifier. A list of agent identifiers is received from the second server, the agent identifiers identifying the agents and their geographic locations currently available to establish a live communication session with the first user to discuss content described in a corresponding media content document. A subset of the media content documents is selected based on the availability information and transmitted to the first user device to be presented therein.

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Patent Owner(s)

Patent OwnerAddress
TELETECH HOLDINGS INC9197 SOUTH PEORIA STREET ENGLEWOOD CO 80012

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Sharpe, Bruce A Aurora, US 39 1970
Truong, Henry D Chelmsford, US 30 1712
Tuchman, Kenneth D Englewood, US 32 2091
Whiting, R Giles Charleston, US 3 80

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