Cloud Agent Processing Method, Device, and System
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United States of America Patent
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Jan 12, 2015
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Aug 31, 2012
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Abstract
A cloud agent processing method, device, and system. In the present disclosure, an agent server may generate an agent function operating request; send the agent function operating request to an agent call center; receive, after the agent call center processes the agent function operating request, an agent function processing result sent by the agent call center; if the agent function processing result is successful, set a function state of the agent server, and send a state setting indication to an agent terminal. In the technical solutions, function association and state synchronization between the agent terminal and the agent server are implemented only using the agent terminal, which avoids limited device options caused by tight coupling between an agent phone and the agent call center, and further avoids high implementation costs and subsequent high maintenance costs.
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