CLAIM WORK ASSIGNMENT USING WEIGHTED WORKLOADS
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United States of America Patent
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Issued Date -
Jun 4, 2015
app pub date -
Jan 20, 2014
filing date -
Dec 4, 2013
priority date (Note) -
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Abstract
Automated assignment of insurance claim work includes: obtaining an insurance claim work unit; identifying among a plurality of users of the insurance claims processing platform a set of eligible users who are eligible to process the insurance claim work unit; and automatically selecting among the set of eligible users a selected user to process the insurance claim work unit, including determining a set of weighted workloads that corresponds to the set of eligible users and applying a set of one or more assignment rules based on the set of weighted workloads.
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