ADAPTIVE CASE DESIGNING BASED ON CASE RUNTIME HISTORY

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United States of America Patent

APP PUB NO 20150178650A1
SERIAL NO

14133830

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Abstract

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Embodiments of the present invention disclose a method, computer program product, and system for adaptively designing a case solution in a case management environment. A computer analyzes a plurality of completed cases to identify a subset of completed cases having a common, first set of attributes. The computer identifies at least one pattern in the subset of completed cases, wherein the at least one pattern comprises common decision making trends in the subset of completed cases. The computer determines that the first set of attributes in the subset of completed cases is substantially similar to a second set of attributes, wherein the second set of attributes is associated with a case solution. The computer generates a suggested modification to the case solution based, at least in part, on the at least one pattern.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Jandhyala, Srinivas Hyderabad, IN 19 385
Karakkattillathu, Vishnu Namboothiri Vishnu N Cochin, IN 3 6
Sooryambylu, Mahesh Puttur, IN 3 6

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