Apparatus and method for computer controlled call processing applications for skills-based routing in packet switched telephone networks

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United States of America Patent

PATENT NO 9661034
SERIAL NO

14583000

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Abstract

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A method is presented comprising transmitting, from an application computer communicably connected to a call controller which is connected to a data network, packetized messages indicative of telephone calls in progress at an endpoint of the data network, or indicative of such endpoint, and transmitting, from the call controller to the application computer, packetized messages indicative of a variety of information contained in, or relevant to, the telephone calls so as to process such information for a variety of applications. Apparatus to implement the method is also presented.

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Patent Owner(s)

  • INTEL CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Finnie, Donald Reading, GB 14 114
Strathmeyer, Carl R Reading, US 19 303

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