Expertise-matched help systems
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United States of America Patent
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Jul 25, 2017
Grant Date -
Jul 23, 2015
app pub date -
Jan 18, 2014
filing date -
Jan 18, 2014
priority date (Note) -
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status (Latency Note)
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Abstract
A method for tailoring help systems to the expertise of users includes recording data related to a user's interaction with a product. The data is then analyzed to ascertain a level of expertise of the user relative to using the product. Upon receiving a request for assistance from the user with respect to the product, a help system may be selected based on the determined level of expertise of the user. The method may automatically provide assistance to the user through a more advanced help system in the event the user is ascertained to have a more advanced level of expertise. Similarly, the method may automatically provide assistance to the user through a less advanced help system in the event the user is ascertained to have a less advanced level of expertise. A corresponding apparatus and computer program product are also disclosed.
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