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United States of America Patent

PATENT NO 9607279
SERIAL NO

14686929

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication.

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kim, Yeon-Jun Whippany, US 29 361
Ljolje, Andrej Morris Plains, US 64 991
Melamed, I Dan New York, US 12 202
Renger, Bernard New Providence, US 6 34
Smith, David J Milington, US 165 3130

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