System and method for disambiguating multiple intents in a natural language dialog system

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United States of America Patent

PATENT NO 9454960
APP PUB NO 20150221304A1
SERIAL NO

14684880

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The present invention addresses the deficiencies in the prior art by providing an improved dialog for disambiguating a user utterance containing more than one intent. The invention comprises methods, computer-readable media, and systems for engaging in a dialog. The method embodiment of the invention relates to a method of disambiguating a user utterance containing at least two user intents. The method comprises establishing a confidence threshold for spoken language understanding to encourage that multiple intents are returned, determining whether a received utterance comprises a first intent and a second intent and, if the received utterance contains the first intent and the second intent, disambiguating the first intent and the second intent by presenting a disambiguation sub-dialog wherein the user is offered a choice of which intent to process first, wherein the user is first presented with the intent of the first or second intents having the lowest confidence score.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Stewart, Osamuyimen Thompson Piscataway, US 8 573

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