Increasing the accuracy of service quality management metrics
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United States of America Patent
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Jan 26, 2016
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N/A
app pub date -
Mar 31, 2014
filing date -
Mar 31, 2014
priority date (Note) -
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Abstract
According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.
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