FORECASTING DEVICE RETURN RATE

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United States of America Patent

APP PUB NO 20150287059A1
SERIAL NO

14248191

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods for forecasting device return rates are disclosed. Some implementations include identifying correlations between device return cause codes and corresponding device return rates for one or more devices, computing, based on the identified correlations, correlation indexes for each of the device return cause codes, ranking the computed correlation indexes associated with each of the device return cause codes, selecting, a subset of device return cause codes, determining a relationship between the selected subset of the return cause codes and corresponding device return rates, mapping one or more measured key performance indicators (KPIs) of a particular device to return cause codes of the device, and estimating a device return rate for the particular device based on the mapped KPIs and the determined relationship.

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Patent Owner(s)

Patent OwnerAddress
CELLCO PARTNERSHIP D/B/A VERIZON WIRELESSONE VERIZON WAY BASKING RIDGE NJ 07920

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
BECHT, Carol Boonton, US 16 278
LOWE, Benjamin Short Hills, US 4 24
OUYANG, Ye Basking Ridge, US 37 338
SCHMIDT, Christopher M Branchburg, US 51 501
VENKATASUBRAMANIAM, Gopinath Bridgewater, US 8 166

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