Integrating metadata from applications used for social networking into a customer relationship management (CRM) system

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United States of America Patent

PATENT NO 10115168
APP PUB NO 20150332289A1
SERIAL NO

14639537

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Abstract

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Integrating metadata from applications used for social networking into a customer relationship management (CRM) system includes obtaining, from applications used for social networking, metadata associated with users of the applications, analyzing the metadata from the applications to infer opportunities, relationships for mapping clients, structures, and subject matter experts, and integrating the opportunities, the relationships for mapping the clients, the structures, and the subject matter experts into a CRM system to populate the CRM system.

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Patent Owner(s)

  • IBM CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Arroyo, Jorge A Carmel, US 24 129
Kruger, Stephen P Dublin, IE 23 48
O'Sullivan, Patrick J Dublin, IE 322 2809
Silva, Luciano Apex, US 17 17

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