Custom grammars builder platform

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 10063701
APP PUB NO 20150350429A1
SERIAL NO

14290446

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A request to execute an interaction site associated with a custom grammars file is received from a user device and by a communications system. An interaction flow document to execute the interaction site is accessed by the communications system. The custom grammars file is accessed by the communications system, the custom grammars file being configured to enable the communications system to identify executable commands corresponding to utterances spoken by users of user devices. An utterance spoken by a user of the user device is received from the user device and by the communications system. The utterance is stored by the communications system. The custom grammars file is updated by a grammar generation system to include a representation of the stored utterance for processing utterances in subsequent communications with users.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kumar, Praphul Falls Church, US 41 1140
Wellman, Aaron Annandale, US 14 308

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