Importance

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Abstract

A method, medium, and system to receive information indicative of a monitored entity's state of operation, determine whether to perform an action in response to the received information and a set of criteria rules, the action including at least one of to repair an issue indicated in the received information and to redirect a call to the monitored entity to a different entity, in an instance it is determined to redirect a call to the monitored entity to a different entity, automatically redirect the call to the different entity based on at least one redirect rule; and save a record of at least the determination of whether to perform an action, the action taken, and the redirecting of the call.

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First Claim