METHODS AND APPARATUS FOR INTEGRATED WORK MANAGEMENT
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United States of America Patent
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app pub date -
Jan 14, 2015
filing date -
Apr 24, 2009
priority date (Note) -
Abandoned
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Abstract
Described herein are techniques for integrated work management. An integrated work management server processes one or more datum of one or more source systems. The datum relates to at least one work item representing at least one assignment to be processed by a resource. An integrator is coupled to the integrated work management server. The integrator uses the one or more datum to create, store and/or update a combined work queue for the resource. The combined work queue comprises any of at least one work item and at least one assignment. One or more prioritization rules specify one or more criteria. The integrator prioritizes the combined work queue by evaluating the criteria in accord with the one or more datum.
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