CORE SERVICES PLATFORM FOR WIRELESS VOICE, DATA AND MESSAGING NETWORK SERVICES

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United States of America Patent

APP PUB NO 20160100047A1
SERIAL NO

14966950

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
CISCO TECHNOLOGY, INC.SAN JOSE, CA14366

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barkley, Scott San Mateo, US 38 166
Collins, Daniel McKinney, US 42 259
Gova, Curtis McKinney, US 1 1
Gupta, Amit Livermore, US 233 3225
Keller, Carl Danville, US 28 280
Kumar, Suparna Sunnyvale, US 18 127
Lacy, Paul San Jose, US 7 11
McGwire, Jack Sunnyvale, US 37 189
Mohammed, Jahangir Saratoga, US 89 2023
Namie, Macario Santa Clara, US 14 35
Poon, Terrence Fremont, US 25 69
Potter, Scott Los Gatos, US 36 236
Shah, Gautam San Francisco, US 14 55
Sheshadri, Sunil P Plano, US 8 38

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Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
WEBTEXT HOLDINGS LIMITED (1)
* 9667791 Method and apparatus for providing communication interaction visibility 0 2015
* Cited By Examiner