CORE SERVICES PLATFORM FOR WIRELESS VOICE, DATA AND MESSAGING NETWORK SERVICES

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United States of America Patent

APP PUB NO 20160100047A1
SERIAL NO

14966950

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Importance

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Abstract

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A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.

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Patent Owner(s)

Patent OwnerAddress
CISCO TECHNOLOGY INC170 WEST TASMAN DRIVE SAN JOSE CA 95134-1706

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barkley, Scott San Mateo, US 39 250
Collins, Daniel McKinney, US 45 351
Gova, Curtis McKinney, US 1 1
Gupta, Amit Livermore, US 258 3744
Keller, Carl Danville, US 28 356
Kumar, Suparna Sunnyvale, US 21 167
Lacy, Paul San Jose, US 7 16
McGwire, Jack Sunnyvale, US 37 298
Mohammed, Jahangir Saratoga, US 89 2264
Namie, Macario Santa Clara, US 14 39
Poon, Terrence Fremont, US 25 98
Potter, Scott Los Gatos, US 36 273
Shah, Gautam San Francisco, US 14 79
Sheshadri, Sunil P Plano, US 8 44

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