SERVICE-LEVEL AGREEMENT ANALYSIS
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United States of America Patent
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Issued Date -
May 12, 2016
app pub date -
Jul 26, 2013
filing date -
Jul 26, 2013
priority date (Note) -
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Abstract
According to an example, service level agreement (SLA) analysis may include receiving selection of a SLA to be analyzed. The SLA may include clauses including attributes. The SLA analysis may further include receiving selection of a grouping option for the SLA clauses, receiving selection of a sub-grouping option for the SLA clauses, and analyzing the attributes of the SLA clauses based on the selected grouping option and the selected sub-grouping option. The SLA analysis may further include receiving selection of a minimum status of the SLA, evaluating the analyzed SLA clauses based on the selected minimum status, and identifying the SLA clauses based on the analysis related to the selected grouping option and the selected sub-grouping option, and based on the evaluation related to the selected minimum status.
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