PERSONNEL ALLOCATION PLANNING DEVICE, METHOD AND PROGRAM
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United States of America Patent
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app pub date -
Nov 3, 2015
filing date -
Mar 27, 2014
priority date (Note) -
Abandoned
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Abstract
A device, method and program for personnel allocation planning are provided, with which the personnel allocation planning is easily and appropriately carried out with prospective ROI, and is based on actual achievement by the staff members to be allocated, thereby improving the certainty. An individual efficiency calculation unit 2 calculates the factors for return on investment on each of the plurality of staff members at the contact center. For example, the individual efficiency calculation unit 2 calculates at least one of production efficiency, achievement efficiency and quality efficiency, as the factors of return on investment. A personnel allocation unit 1 calculates indexes of return on investment, based on a result of calculation by the individual efficiency calculation unit 2, and plans allocation of each of the plurality of staff members, based on the indexes of return on investment.
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Family
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