MANAGING CUSTOMER SATISFACTION IN A NETWORKED MARKETPLACE

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20160162904A1
SERIAL NO

14562377

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Techniques for managing customer satisfaction in a network workplace are presented herein. A transaction module may be configured to retrieve an indicator that describes a transaction between a consumer and a merchant. The transaction module may compare the indicator to a set of threshold indicators and may declare the transaction unsatisfactory if the response to the indicator exceeds one of the threshold indicators. A communication module may send one or more messages to the merchant in response to declaring the transaction unsatisfactory. An incentive module may determine, based on the response from the merchant, whether the merchant will provide an incentive to the consumer. In response to the merchant not providing an incentive, the incentive module may determine a system incentive to provide to the consumer.

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Patent Owner(s)

Patent OwnerAddress
EBAY INC2145 HAMILTON AVENUE SAN JOSE CA 95125

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chellam, Nithya Bangalore, IN 4 2
Karuppuchamy, Suresh Madurai, IN 2 2
Kumar, Harish K Chennai, IN 2 2

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