CUSTOMER HEALTH TRACKING SYSTEM BASED ON MACHINE DATA AND HUMAN DATA
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United States of America Patent
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Issued Date -
Aug 4, 2016
app pub date -
Jan 29, 2015
filing date -
Jan 29, 2015
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Abstract
A system allows a provider to better monitor the health of customer accounts. The present system monitors customer utilization and adoption of their product using machine data along with human evaluation data. The customer may be monitored in several areas of usage with a product. The monitoring results include machine data (usage data) which is combined with human input to generate a health score for a customer. Once the health score is determined, action items may be assigned, a renewal possibility may be considered for future business, and expansion possibilities may be determined.
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