Personalized interactive voice response system
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United States of America Patent
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Jan 16, 2018
Issued Date -
N/A
app pub date -
May 11, 2016
filing date -
Dec 18, 2008
priority date (Note) -
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status (Latency Note)
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Abstract
An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller. The method also includes establishing a caller personal profile based on the information received from the first time caller, developing a predictive personalized interactive communication dialog for a repeat call by the first time caller, and storing the caller personal profile and the predictive personalized interactive communication dialog. The method further includes updating the predictive personalized interactive communication dialog based on information obtained by the repeat call by the first time caller.
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Family
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