SYSTEMS AND METHODS FOR MANAGING INCOMING CALLS

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20160261742A1
SERIAL NO

15155494

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system is provided that provides for the prioritization of incoming calls to a communications device based on respective caller profiles. Each profile may include a caller priority value. The system may prioritize an incoming call based on the priority value. The priority value may be updated manually or automatically in accordance with a variety of factors. While the communications device receive an incoming call while an existing call is active, the communications device may request a call management command at the communications device or provide a notification that an incoming call has been received and is pending in accordance with the respective caller profile.

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Patent Owner(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
LEON-GARCIA, Alberto Toronto, CA 7 97
OFFEN, David William Aurora, CA 2 15
SHEA, Daniel Patrick Richmond Hill, CA 2 15

Cited Art Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
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Other [Check patent profile for assignment information] (4)
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* 2011/0319,104 Telephone call handling system 5 2011
 
QUALCOMM INCORPORATED (2)
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* 2012/0295,617 SELECTIVELY EXTENDING A WAITING PERIOD BEFORE AN ORIGINATING USER EQUIPMENT FAILS A CALL BASED ON NETWORK INFORMATION OF ONE OR MORE TARGET USER EQUIPMENTS 9 2011
 
VERIZON PATENT AND LICENSING INC. (3)
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* 2010/0310,063 METHOD AND SYSTEM FOR PLACING A COMMUNICATION SESSION ON HOLD 1 2009
* 8259918 Method and system for placing a communication session on hold 1 2009
 
SAP SE (1)
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EXCALIBUR IP, LLC (1)
* 2008/0205,619 CALLER INITIATED COMMUNICATIONS INTERRUPTION 9 2007
 
LUCENT TECHNOLOGIES INC. (1)
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CISCO TECHNOLOGY, INC. (4)
* 7209475 System and method for providing on-hold content in a voice over internet protocol (VoIP) environment 17 2001
* 2005/0041,793 System and method for active mobile collaboration 233 2004
* 2011/0286,591 SYSTEM AND METHOD FOR ACTIVE MOBILE COLLABORATION 7 2011
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METASWITCH NETWORKS LTD (1)
* 2013/0216,039 Processing Telephone Calls 3 2013
 
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) (1)
* 2014/0112,457 METHOD AND SYSTEM TO PROVIDE PRIORITY INDICATING CALLS 4 2012
 
UNIFY, INC. (1)
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PROVENANCE ASSET GROUP LLC (1)
* 6628763 Call waiting service in multimedia-capable network 7 2001
 
Zanick Enterprises Limited (1)
* 2006/0034,445 Method and system for prioritising incoming communications 4 2005
 
MBTE HOLDINGS SWEDEN AB (1)
* 2012/0250,844 ENHANCED CALLING FEATURES 3 2012
 
RPX CORPORATION (1)
* 6356622 System and apparatus for enhancing a network link 29 1999
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
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MICROSOFT TECHNOLOGY LICENSING, LLC (1)
* 2014/0063,175 UNIFIED USER EXPERIENCE FOR MOBILE CALLS 1 2012
 
PACIFIC WESTERN BANK (1)
* 2008/0205,620 SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PROCESSING 5 2008
 
GOOGLE TECHNOLOGY HOLDINGS LLC (1)
* 8223961 Method and device for answering an incoming call 3 2006
 
AT&T CORP. (1)
* 2003/0133,558 MULTIPLE CALL WAITING IN A PACKETIZED COMMUNICATION SYSTEM 46 1999
* Cited By Examiner

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