Intelligent telephone call routing
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Sep 5, 2017
Issued Date -
N/A
app pub date -
Mar 10, 2015
filing date -
Mar 10, 2015
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log is maintained by a call monitor of a telephone system. The session log contains multiple call session records relating to telephone calls between internal extension numbers and external telephone numbers. An incoming telephone call from a telephone external to the telephone system is received by the call monitor. The session log is searched by the call monitor for a call session record corresponding to the external telephone number. When a result of the searching meets one or more predetermined or configurable conditions, then a switch of the telephone system is caused by the call monitor to route the incoming telephone call to one of the internal extension numbers.
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