SHARING KNOWLEDGE ARTICLE CONTENT VIA A DESIGNATED COMMUNICATION CHANNEL IN AN ENTERPRISE SOCIAL NETWORKING AND CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ENVIRONMENT
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Sep 29, 2016
app pub date -
Mar 26, 2015
filing date -
Mar 26, 2015
priority date (Note) -
Published
status (Latency Note)
Importance
Abstract
Disclosed are examples of systems, apparatus, methods and computer program products for sharing knowledge article content. In some implementations, a customer relationship management (CRM) record having a dedicated feed in a social networking system can be processed. A selection of a knowledge article can be received via a user interface. A communication channel can be identified. Selected knowledge article content of selected layout attributes corresponding to the identified communication channel can be inserted into a message. The message can be sent to a recipient device via the identified communication channel.
First Claim
Family
International Classification(s)
- [Classification Symbol]
- [Patents Count]
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully