Identifying trending issues in organizational messaging

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United States of America Patent

PATENT NO 10447622
APP PUB NO 20160330145A1
SERIAL NO

14706677

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Abstract

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A method may include receiving a chat conversation between a first user and second user pertaining to a customer service issue, determining a tagged term associated with the chat conversation based upon a tag indicator, and determining whether the tagged term relates to an existing tagged term in a set of tagged terms. When the tagged term relates to the existing tagged term, the chat conversation may be associated with the existing tagged term and a counter incremented for the existing tagged term. The method may then present a subset of the set of tagged terms.

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Patent Owner(s)

Patent OwnerAddress
AT&T INTELLECTUAL PROPERTY I L P754 PEACHTREE STREET SUITE 7C ATLANTA GA 30308

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Csupor, Anamaria Holmdel, US 3 20
Hossain, Monowar Middletown, US 31 593
Patel, Rujuta Old Bridge, US 1 6
Tam, Thomas Old Bridge, US 31 175
Wirtz, Thomas Tinton Falls, US 8 26

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