Data collection for assistance in an industrial automation environment

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United States of America Patent

PATENT NO 10031495
SERIAL NO

14725596

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Abstract

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Techniques to facilitate assistance to a user of an industrial application associated with an industrial automation environment are disclosed herein. In at least one implementation, a graphical user interface (GUI) associated with the industrial application is displayed on a display system of a computing system. The computing system collect contextual information comprising data associated with the industrial application. A help session is initiated with an assisting entity from within the industrial application, and the contextual information is transferred for delivery to the assisting entity.

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Patent Owner(s)

  • ROCKWELL AUTOMATION TECHNOLOGIES, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Anand, Ashish Mayfield Heights, US 64 333
Ericsson, Matthew R Lyndhurst, US 82 448
Harkulich, Joseph Willoughby, US 1 1
Helfrich, Kurt A Mentor, US 2 2

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