Importance

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Abstract

Described herein is a method and system for a knowledge base studio that allows a designer to automatically create tutorials for connected devices with textual, visual and audio instructions by remotely connecting to a device over the air to view the device screen. It allows for publishing the tutorials to various platforms like customer agent desktops, websites, mobile apps etc. The knowledge base studio allows multiple designers to collaborate their work which can later be analyzed and approved by a moderator. The moderator can provide suggestions or reject tutorials that do not conform to the requirements. The knowledge base studio provides the ability to add scripts to tutorials to perform specific actions on the device and edit existing tutorials.

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First Claim