Assigning to a call a unique key associated with caller specific data for retrieving data from a database
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United States of America Patent
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Mar 20, 2018
Issued Date -
N/A
app pub date -
Sep 2, 2016
filing date -
Dec 8, 2011
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Caller specific information is linked to a call using a key for database retrieval of caller specific data. A pool of rolling Automatic Number Identification (ANI) codes is maintained. A call is received at a rolling ANI device. A rolling ANI is assigned to the call. The assigned rolling ANI is provided in a field identifying the call. The call and the assigned rolling ANI in the field identifying the call is routed to a call handler. A voice path and data associated with the call is received at the call handler. The data is parsed to determine a rolling ANI associated with the call. Caller specific information is obtained from a database record in a database identified by the rolling ANI. The obtained caller specific information is used to process the call seamlessly without prompting the caller for information in the database record associated with the rolling ANI.
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