SYSTEM AND METHOD FOR PERFORMING A QUALITY ASSESSMENT BY SEGMENTING AND ANALYZING VERBATIMS
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United States of America Patent
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Issued Date -
Jan 26, 2017
app pub date -
Jul 25, 2016
filing date -
Jul 23, 2015
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Abstract
A system and method which offers organizations a way to analyze customer verbatims to understand their customers perceptions of their products and/or services, and to provide a mechanism to assess customer loyalty based on the actual comments provided by customers in their own language (as opposed to lengthier, more expensive static surveys).
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