SYSTEMS AND METHODS FOR FACILITATING CUSTOMER INTERACTION DURING PICK-UP OF RETAIL ORDERS

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20170024805A1
SERIAL NO

14807639

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems, methods, and computer programs for facilitating customer interaction and fulfillment relating to orders for items and/or services sold by retailers and provided to customers for pick-up are provided. In certain embodiments, the methods comprise: receiving a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer; determining an estimated order pick-up time for the order; and providing an electronic pick-up notification to the customer that includes the estimated order pick-up time.

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Patent Owner(s)

Patent OwnerAddress
HEB GROCERY COMPANY LP646 SOUTH MAIN AVENUE N/2 SAN ANTONIO TX 78204

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bigley, Christopher Alan San Antonio, US 1 18
Patel, Kedar Dilip San Antonio, US 6 104
Roach, Gabe William San Antonio, US 2 33
Steele, John Matthew San Antonio, US 1 18
Tepfenhart,, JR Paul Steven San Antonio, US 3 94

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