METHOD AND SYSTEM FOR PROVIDING A PERSONALISED CUSTOMER SERVICE FROM A PHYSICAL PROVIDER OF GOODS OR SERVICES
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United States of America Patent
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Issued Date -
Feb 9, 2017
app pub date -
Aug 3, 2016
filing date -
Aug 4, 2015
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Abstract
A computer-implemented method is proposed for providing a personalized customer service from a physical provider of goods or services. The method comprises: automatically recognizing when a customer enters a physical provider of goods or services through use of an electronic signature; obtaining data on the recognized customer, the data comprising the customer's historical purchasing data; and informing provider staff of one or more of: the customer data, deals, discounts, recommendations or rewards to offer the customer based on the historical purchasing data, such that the staff can provide a personalized service to the customer based on the data provided.
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