SYSTEMS, APPARATUSES AND METHODS FOR COMMUNICATION FLOW MODIFICATION

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United States of America Patent

APP PUB NO 20170085707A1
SERIAL NO

15223656

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.

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Patent Owner(s)

Patent OwnerAddress
VERINT AMERICAS INC800 NORTH POINT PARKWAY ALPHARETTA GA 30005

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
DELLOSTRITTO, James J Jordan, US 20 414
GRAY, Joshua Reston, US 10 158
HIBBARD, Mike Clear Brook, US 9 162
HOLL, Randal E Annapolis, US 4 29

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