Method and system for augmenting real-fix tips with additional content

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United States of America Patent

PATENT NO 11144888
APP PUB NO 20170098199A1
SERIAL NO

14874287

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Abstract

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A method and system for generating and outputting a real-fix tip (RFT) augmented with a pointer to additional content. The additional content may be relevant to any of a complaint, vehicle, cause of complaint, how the cause for complaint was discovered, and service-operation performed on the vehicle to resolve the complaint. The RFT may include a complaint, cause, and correction, and may be stored within a database containing repair orders that include complaints, causes, and corrections regarding various vehicles. A processor may generate the RFT after determining a threshold number of RO with a common complaint, vehicle, cause, and correction. A processor may search the database for the RFT based on a complaint and vehicle, display a list of RFT located during the search, display an RFT selected from the list, obtain additional content pointed to by a pointer in the RFT, and output the additional content to a display.

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Patent Owner(s)

  • SNAP-ON INCORPORATED

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Covington, Joshua C San Juan Bautista, US 53 179
Foreman, Jacob G San Jose, US 76 377
Merg, Patrick S Hollister, US 124 872

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