Setting software error severity ranking
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United States of America Patent
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Jul 23, 2019
Grant Date -
May 4, 2017
app pub date -
Nov 3, 2015
filing date -
Nov 3, 2015
priority date (Note) -
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Abstract
Embodiments of the present invention provide systems, methods, and program products for automatic ranking of a technical software defect of a software service. Embodiments of the present invention can be used to collect technical environment parameters of a software service responsive to receiving a message associated with a technical software defect of the software service and determine a severity ranking value of the technical software defect based on a combined rating of the collected technical environment parameters wherein the technical environment parameters comprise at least a usage rate of the software service; a percentage of a number of users of the software-as-a-service environment authorized for using the software program; a log pattern of a signature of the technical software defect; and a percentage of a total functionality number of the software program, wherein the percentage defines a defect impact value.
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