Deriving user intent from a prior communication

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United States of America Patent

PATENT NO 10795944
APP PUB NO 20170132220A1
SERIAL NO

15412573

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.

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First Claim

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Patent Owner(s)

  • VERINT AMERICAS, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brown, Fred Colbert, US 20 784
Miller, Tanya M Colbert, US 38 4034
Zartler, Mark Garland, US 22 1015

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