Methods and systems for clustering of repair orders based on inferences gathered from repair orders
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United States of America Patent
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Nov 20, 2018
Grant Date -
May 11, 2017
app pub date -
Nov 5, 2015
filing date -
Nov 5, 2015
priority date (Note) -
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Abstract
A processor may determine that a particular computer-readable vehicle repair order (RO) (e.g., including first and second RO portions) corresponds to an existing cluster of ROs due to the particular RO including RO data that refers to a particular vehicle symptom. The processor may determine that the first RO portion includes first data representative of a non-specific vehicle component and may then responsively also determine that the second RO portion includes second data that the at least one processor can use to determine a specific vehicle component associated with the particular RO. Responsively, the processor may determine the specific vehicle component based on the first and second data and may then add the particular RO to a different cluster of ROs that is arranged to contain ROs that correspond to the particular vehicle symptom and to the specific vehicle component.
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