INCORPORATING REAL-TIME FEEDBACK FROM APPLIANCE SERVICERS INTO AN ELECTRONIC RESOURCE FOR GUIDING APPLIANCE SERVICING

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20170161752A1
SERIAL NO

14960106

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Disclosed are exemplary embodiments of systems and methods for using real-time feedback from appliance servicers. In an exemplary embodiment, a system generally includes a repository in which instructions are stored to provide an interactive resource for guiding user servicing of appliances. Specific appliances are registered in an appliance registry and associated with specific users. Each registered appliance is user-serviceable in accordance with instructions from the repository provided via a server on a display and/or speaker of an intermediary computing device, e.g., a user smart phone. The server solicits and receives, in the course of servicing being user-performed, real-time user feedback pertaining to the servicing instructions. The instructions may be updated in the repository based on the user feedback.

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Patent Owner(s)

Patent OwnerAddress
EMERSON ELECTRIC CO8000 WEST FLORISSANT AVENUE ST LOUIS MO 63136

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Siravuri, Rishi Maryland Heights, US 14 230

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