METHOD AND SYSTEM FOR DISPATCHING CASINO PERSONNEL AND TRACKING INTERACTIONS WITH PLAYERS
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United States of America Patent
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Jan 16, 2017
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Aug 6, 2013
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Abstract
The present embodiment includes a dispatch system and method in which a casino agent is equipped with mobile computing devices that receive a dispatch notification. The notification includes the identity of an electronic gaming device at which an identified player has started a gaming session and the identity of the player. The player's record is displayed on the mobile computing device and includes the number of times the casino agent has been dispatched to a gaming device at which the player is identified as well as descriptions of prior calls.
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