Systems, apparatuses, and methods for intelligent network communication and engagement
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United States of America Patent
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Aug 28, 2018
Grant Date -
Jul 6, 2017
app pub date -
Dec 28, 2016
filing date -
Dec 31, 2015
priority date (Note) -
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Abstract
Systems and methods directed to intelligent network communication and engagement during interaction with a consumer device. The progress of the consumer/consumer device can be tracked during interaction to make a decision to intervene based on one or more factors. The intervention may include invoking an appropriate, personalized request to the consumer for support. A consumer device can be employed to shop for a product via a mobile application provided by a retailer. For example, if the client has placed an item in a shopping cart, but does not completed the transaction, the context service can track events associated with the interaction and using an analysis service, and determine an appropriate time and/or manner to communicatively engage the user. As such, the context service can mimic a brick and mortar sales experience where sales associates determine the appropriate time to interact with a client who appears confused.
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