METHOD AND SYSTEM FOR ANALYZING USER REVIEWS
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United States of America Patent
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Jan 11, 2016
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Jan 11, 2016
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Abstract
One embodiment provides a system that facilitates detects and analyzes surprises in user reviews. During operation, the system stores, in a storage device, a plurality of user reviews. A user review includes a recommend score indicating a likelihood of recommending, and one or more feature values indicating user opinions about features in the user review. The system determines a first user review from the plurality of user reviews to be a first surprise in response to detecting a discrepancy between a recommend score and feature values of the first user review. The system then performs a text analysis on the first surprise to discover impactful features in the surprise.
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