DETERMINING USER SENTIMENT IN CHAT DATA

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United States of America Patent

SERIAL NO

15007639

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving a message authored by a user, determining, using a first classifier, that the message contains at least a first word describing positive or negative sentiment and, based thereon, extracting, using a first feature extractor, one or more features of the message, wherein each feature comprises a respective word or phrase in the message and a respective weight signifying a degree of positive or negative sentiment, and determining, using a second classifier that uses the extracted features as input, a score describing a degree of positive or negative sentiment of the message, wherein the first feature extractor was trained with a set of training messages that each was labeled as having positive or negative sentiment.

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Patent Owner(s)

Patent OwnerAddress
MZ IP HOLDINGS LLC2225 EAST BAYSHORE ROAD SUITE 200 PALO ALTO CA 94303-3220

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bojja, Nikhil Mountain View, US 43 1555
Kannan, Shivasankari Sunnyvale, US 5 349
Karuppusamy, Satheeshkumar San Jose, US 4 334

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